Yes, yes, who needs speeds this fast, but it was cheaper than my 1Gbps plan before this.
Anyway, we switched for 3 weeks and it’s been down twice for us now (both on weekends). It’s like I’m beta testing their new backbone or something – any other early adopters want to share their experience?
2023-07-19 Edit: since posting this it went down 3 more times. The TELUS on-hold music is starting to give me PTSD. There was something wrong with their backend where my network access hub kept getting un-registered (and my account getting unregistered), multiple times, but it’s been okay for 24 hours now (knock on wood).
A tech came by monday morning to look at it, and all they did was call their backend team, but he gave me specific instructions to give the frontline support, which was useful, but still frustrating.
I’m at I think about a 50% rate on “if we get disconnected, we’ll call you back”.
I very much doubt that their backbone couldn’t handle it. It’s probably something they need to fix in your building, or their local switch or something. Might be worth constantly complaining so that they can locate and fix the issues?
Just got off the phone with them and of course they claimed it won’t happen again, but we’ll see!
Update: it’s down again. They made me factory reset the modem/router so I have to re-enter my settings and now I have to wait until Monday without internet.
🤞